Pre-Orders

For products currently out of stock at our physical locations, selected items are eligible for pre-orders.

• When a product is available for pre-order, the "Add To Cart" button will be replaced with a "Pre-Order" button.
• Pre-Order items are NOT available for in store pickup within 24 hours. We will notify you when it's available for pickup.
• If, for any reason, the product is unable to ship, customers will be contacted, and a full refund will be issued to the original method of purchase.
• Please note that pre-ordered items may take up to 7 days* to arrive in addition to the delivery time.

*unforeseen circumstances may delay the shipping timeline. In such cases, we will keep you informed of any changes and appreciate your understanding and patience

If you have any questions or concerns regarding our policies, please feel free to contact our customer service team at bonappawtite@gmail.com, or Wechat: BONPAW.
Thank you for choosing BonAppawtite for all your pet's needs. We appreciate your trust in our products and services. Happy shopping! ฅ^•ﻌ•^ฅ